SAP C4C (Cloud for Customer) is an SAP Cloud-based CRM based management solution and is different from the traditional SAP CRM on-premise setup. SAP C4C provides the best CRM based Sales, Service and Marketing practices including options to access its mobile devices. In April 2016, SAP renamed its Cloud for Customer solution as SAP Hybris Cloud for Customer.

SAP Hybris is different from SAP Hybris Cloud for Customer in the sense that it offers product for Commerce, Billing or Revenue, Sales, Service and Marketing and SAP Hybris Marketing is completely different from Hybris Commerce.

The SAP Hybris Product family contains the following distinct products, which are −

Hybris Commerce

Hybris Revenue or Billing

Hybris Cloud for Customer for SalesHybris Cloud for Customer for Service

Hybris Marketing

In the above family of products under the Hybris umbrella, SAP Hybris Cloud for Customer for Sales and for Services are provided using SAP Cloud for Customer product. This provides close integration with traditional backend systems like SAP CRM and SAP ERP systems.

SAP Hybris portfolio also includes Commerce, Billing and Marketing part apart from cloud for Sales and Service.